Crypto.com is a digital trading exchange platform, more precisely crypto trading. To be able to trade, you must have an account on the crypto.com platform. However, unlike most digital trading platforms, when you want to delete your account on crypto.com, you cannot delete it directly. Then, how to delete crypto.com account?
There are several steps that you have to go through and through before you can delete your account. In this article, we will discuss how to delete crypto.com account for those of you who want to stop making transactions at crypto.com. Pay attention to the steps described so that you can delete your account properly and you don't have to worry about the assets you have in your account.
How To Delete Crypto.Com Account
Before making an exchange or transaction, you will first create an account which is basically very easy. Besides that, when you have an account and make exchanges at crypto.com there are also many facilities, such as Visa prepaid cards.
Even though it is easy to create an account and is equipped with many facilities, it is possible that some users have the decision to leave this platform or crypto space exchange, for whatever reason. It's the same as creating an account which is very easy, deleting an account is the same, there are only a few things you should pay attention to before deleting it.
The first thing is that the crypto.com platform does not delete all your data instantly when you delete your account. As written on the Privacy Policy page on crypto.com, that this is done for "legal obligations and compliance".
The next thing is to delete your Crypto.com account while you still have any balance left in your account, it will be completely gone permanently. Therefore, before deleting an account, it is advisable to withdraw all the balance you have in your account.
Finally, for those of you who use a VISA Crypto.com card, if you want the balance on the card to be returned to your account and converted back into fiat, you will be charged a card closing fee of $50. Therefore, if you don't want to be charged, you can alternatively bring your card balance to zero when closing your crypto.com account.
Those are some things you need to pay attention to before deleting account at crypto.com. Now is the time for you to know the steps on how to delete crypto.com account. Below are the steps:
1. Withdraw and transfer remaining balance in crypto.com to another wallet
As previously stated, this is important before doing the steps how to delete crypto.com account, withdrawing or spending all remaining balance or assets in your crypto.com account.
You can withdraw the remaining balance in your account and transfer it to another external wallet such as Metamask, or transfer it to another crypto exchange platform such as Binance. However, when you want to withdraw or transfer it to another external wallet or another crypto exchange platform, you must have the correct token or coin wallet address on the exchange or crypto wallet.
After getting the correct wallet address, go to the Crypto.com website and on the dashboard, enter the wallet address into the withdrawal whitelist. The trick is to go through the Wallet menu, then select Spot then enter the Withdrawal Whitelist, then Add Withdrawal Whitelist.
After adding the address to your withdrawal whitelist, go to the Balance tab and select the Withdraw option next to the crypto to transfer. Then, click select next to External Wallet Address to transfer or send funds to the external wallet.
After that, enter Wallet Address, Amount, and Wallet Type then select the Review Withdrawal option to transfer your assets to another wallet.
Keep in mind if you are using the VISA Crypto.com card facility and you do not want to be charged a $50 card closing fee, you are advised to spend all the balance on your Crypto.com VISA card. Also applies in cases where your balance is below the minimum withdrawal limit, you can contact the support team to help process withdrawals and deletion of your account.
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2. Send an account closure request to Crypto.com Support team
How to delete crypto.com account is not the same as other crypto exchange platforms where generally there is a special page for deleting or deactivating an account.
At crypto.com, the way to delete an account is different, namely by sending a request via the email you use for your account and submitting an account deletion to the Crypto.com Support team.Send an email using the email you used for your account to the Crypto.com team support at "[email protected]" by writing the email subject to "Close Account".
Then in the request letter, you only need to explain the reason you want to delete your account and the Crypto.com support team will review it. After sending the email containing the request, you may be asked to verify your identity. The verification will ask you to take a selfie and hold a piece of paper with your name and current date written in it clearly so the support team can review and verify that you are the right person to send the account closure request.
Once your verification review is received, the Crypto.com team will process it and then your account will be deleted or deactivated. Please note that closing or deleting your Crypto.com account is irrevocable, meaning you must be absolutely sure before submitting an account deletion request.
Even if your account has been deleted, your data will exist on crypto.com servers for up to 5 years until it is finally deleted due to government requirements and obligations in the countries where they operate. You can also still make exchanges or transactions at Crypto.com after deleting your account, but by registering a new account and going through the KYC process from the start.
After sending the request email, you will receive an email from the crypto.com support team within 24 hours after which it will take approximately 2 days for your account closure request to be processed.
Those are some things to pay attention to and the steps on how to delete crypto.com account.